Shipping policy
Thank you for shopping at Kaeras. This policy explains how we process, ship, and deliver your order.
Order Processing Time
All orders are processed within [1–3] business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
If we're experiencing a high volume of orders, processing may take an extra day or two — we'll notify you by email if there's a significant delay.
You'll receive a shipping confirmation email with your tracking information once your order ships.
Shipping Time
Estimated delivery time vary based on location:
- United States: 7-15 business day after your order ships
- International orders may take longer depending on customs and local carriers.
Shipping Destinations
We currently ship to: United States (48 states)
We do not currently ship to: [P.O. Boxes / APO / FPO addresses — confirm with your fulfillment partner whether this applies]
Lost, Stolen, or Damaged Packages
If your tracking shows your package as delivered but you haven't received it, please contact us at support@kaeras.com so we can investigate.
If your package arrives damaged, please email us at support@kaeras.com with photos of the item and packaging within 3 days of delivery, and we'll arrange a replacement or refund.
Need Help?
If you have any questions about your shipment, reach out to us at [support@kaeras.com].